How to Purchase a Ticket

So you want to purchase something on Benojo...great! To buy a ticket - even if it's a $0 cost RSVP - you do need to create a Benojo account - or sign in if you already have one - so as you can revisit your commitment, make changes to any questions asked when you sign up, and in order that the recipient Cause can get in touch with you about the event if need be.

First, you’ll need to register:

  • Head to https://hub.benojo.com/register, and Sign up as a user (or Sign in if you’re already registered on Benojo) – you can Register with Facebook if preferred. You’ll receive an email authentication link to your inbox straight away (check your junk if you have a sensitive mail client!) – click the link to confirm your email address.
  • On your very first visit to Benojo, you’ll be directed to set your Intentions for the year if you wish. A quick 2-screen Q&A, your selections will customise your home page to show things you tell us you care about. If you don’t wish to complete it, simply click the Benojo logo to go to the home page.

Now you’re all set to secure your ticket:

  • If you received a link to a campaign by email or social media, click the link to arrive at the campaign page. If not, you can browse campaigns or use the search box to find something or someone specific to give your time to. You can tell what type of campaign it is by the symbol on the red corner of the campaign card... a ticket for purchases or events, a clock for volunteering, or a dollar sign for donations.
  • Once you're on a Ticketed campaign page, you'll see the ticket type/s and associated costs available to the right, and a big red call to action button...it may read Purchase, Register, Attend or whatever the organiser thinks most appropriate - click the red button to make your purchase:

  • You'll be directed to a page displaying available tickets - use the dropdown menus to select which ticket type, and how many, you wish to purchase. Once selected, you may be asked some questions from the organiser which you should complete to provide them with the requested information:

  • Lastly, unless the items being 'sold' are free, you'll need to enter your debit or credit card Payment details:

  • Credit card number - enter the long number on the front of your chosen card
  • Credit card security code - This is the 3 digit number on the signature panel on the reverse of your card; if you're using Amex however, this is the 4-digit code on the front of your card above the card number
  • Expiry month and Expiry year: Also on the front of your card, select the month, followed by the year, displayed on your card
  • Billing address: This is the address at which your card is registered with your bank. If it's a company card, make sure you input the address at which the card is registered by your Company. Start typing and your address should appear. If your card is registered to a PO box or you don't see your address, you can enter it manually by clicking the Enter address manually blue text. It's important your address matches your card's billing address, especially if you're using Amex, as when you submit your payment, your address is checked against the card's registered address and if they don't match, your bank will decline the transaction.
  • [  ] Update your profile address to your billing address: Check this box if you'd like the billing address you've entered to be copied to your Benojo profile.
  • Lastly click the big red  Purchase, Register, Attend or otherwise named button to finalise your transaction. You'll see confirmation of your commitment onscreen. An email confirmation and receipt will also be sent to you, and if the organiser has chosen to, a calendar invite and associated email reminders one week and then one day before the event takes place. You'll also have the option to share the event with friends via Facebook or email if you wish.

enlightened Need to cancel? You'll need to check with the Cause on their refund policy. To get in touch, head to the campaign page again and click the Contact organiser button to email the organiser. You can also find a link to the contact on your confirmation email and calendar invite, and can always navigate back to campaigns you've contributed to via your Benojo personal profile page (accessed from the home page or your named dropdown menu).

enlightened Tickets and tax deductibility: Except in certain circumstances -and unlike donations - whenever goods or services are received in exchange for money, the purchase isn't eligible for tax relief, even if the charity recipient is a Deductible Gift Recipient (DGR). As such, receipts for ticketed campaigns do not state they are tax deductible accordingly. Check out the ATO guidelines for more information around tax. Rule of thumb though - donations are tax deductible, purchases where something is received in return are not tax deductible.

Thanks for helping out a good Cause!